We stand behind our orders and will always make it right. Here is some information regarding our return and exchange policy.
We take great pride in our reputation for quality and value and unconditionally guarantee every item sold against any defect in manufacturing.
REFUNDS: We do not offer refunds because many of our products are seasonal (e.g. calendar and sports schedules), customized, and expensive to ship. Please be sure that the item you are ordering is the item you desire and contact a Markful representative at (800) 789-6247 or email info@markful.com to clarify any questions or concerns you may have about a particular product before ordering.
EXCHANGES: We will gladly exchange any item that has been incorrectly sent to you, has manufacturing defects, or has printing errors that are our fault. Please contact your Markful representative at (800) 789-6247 or email info@markful.com. If you are instructed to return ship the item(s), please ship within 14 days of receipt and we will gladly assist you with a prompt exchange once we have received them (provided that the items are returned in their original packaging).
INCORRECT PRODUCT: If you have received an incorrect product, please let us know and we'll send you the correct products ASAP.
RETURN SHIPPING: If you are paying for the return shipping, please send all return packages via a prepaid, insured, traceable method to ensure a safe and documented delivery. If we have agreed to pay for return shipping, please ship the item(s) as instructed - UPS GROUND using our account number.
Ship returns to:
Markful Returns
1912 John Towers Avenue
El Cajon, CA 92020