Why isn't my promo code working?

Gift Cards vs. Coupon Codes (What to Expect)

• Gift Cards:

  • Can be used multiple times until the balance is $0.

  • No expiration date.

  • Enter in the Gift Card field in your cart.

• Coupon/Promo Codes:

  • Typically one-time use per customer/order.

  • May have expiration dates or other restrictions.

  • Enter in the Coupon Code field at checkout.

• Use the correct field:

  • Gift Card → enter in the Gift Card field in your cart (before clicking Checkout).

  • Coupon/Promo Code → enter in the Coupon Code field during checkout and click Apply.

• Company-provided gift card?
  Make sure your cart contains the correct items and quantities specified by your Admin.

• Exact code + expiration:
  Copy/paste the code, remove extra spaces, and confirm it hasn’t expired.

Other Reasons a Code Might Not Apply

• Minimum purchase or eligible items not met.

• Code already used or cannot be combined with other offers.

• Items in cart are excluded from the promotion (e.g., certain products or collections).

• Case/character sensitive entry or extra spaces before/after the code.

Still need a hand?

• Admins: Email am@markful.com for options and next steps.

• All customers: Email info@markful.com and include your order number (if available) and the code you’re trying to use. We’ll help you get it sorted.