Who do I contact about a shipping problem?
This articles provides information on who to contact if there is a shipping problem with your order.
We’re here to help with delays, missing packages, damage, address changes, and freight/LTL questions.
Time-Sensitive? Call Us (Preferred)
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Phone: (800) 789-6247 (fastest response for in-transit issues)
Email Us
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Customer Service (all customers): info@markful.com
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Account Management (Admins/Brokers, shop-specific or bulk/freight needs): am@markful.com
What to Include (so we can jump right in)
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Your order number
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Tracking number and carrier (UPS/USPS/FedEx)
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The shipping address on the order
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A brief description of the issue (e.g., “marked delivered but not here,” “box arrived damaged”)
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Photos for damage/quality issues (package + product)
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Your need-by date or any deadlines
Common Issues We Handle
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Delivered but not received
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Lost in transit / no scans
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Damaged package or contents
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Wrong address or change needed (pre-shipment)
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Freight/LTL quotes for large orders
We’ll investigate with the carrier, keep you updated, and move quickly toward a replacement, credit, or delivery resolution based on findings.