What to do if my order says it was delivered but I haven't received it?

Don’t worry—we’ll help track it down and file a claim with the carrier if needed.

Quick Checks (Often Solve It Fast)

• Confirm the address on your order and tracking page.

• Look around the area: porches, side/back doors, garage, mailroom, parcel lockers.

• Ask nearby: a neighbor, building office, or receptionist may have received it.

• Give it a little time: carriers sometimes mark Delivered a few hours early.

Still Missing? Contact Us

• Email: info@markful.com (or call (800) 789-6247 if time-sensitive)

• Include:

  • Your order number

  • The shipping address

  • The tracking number and carrier (UPS/USPS/FedEx)

  • Any notes (e.g., gate code, delivery instructions, where packages are usually left)

What We’ll Do

• We’ll investigate with the carrier and, if necessary, file a claim.

• We’ll keep you updated and confirm next steps—replacement, credit, or delivery follow-up based on the carrier’s findings.