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What to do if my order is lost?

If your order is lost in transit or delivered incorrectly, we’ll work with you to resolve it quickly.

Although uncommon, sometimes shipments can go astray—whether it’s a package marked as undeliverable, delayed in transit, or mistakenly delivered to the wrong address. Whatever the situation, we’ll make it right for you. 

What to Do if Your Order is Lost 

If you believe your order is lost, please reach out to us right away with the following: 

  1. Your order number. 
  1. Any details you have about the delivery status (for example: tracking showing “delivered” but nothing arrived, or a notice from the carrier). 

You can contact us by email (info@markful.com), chat, or by calling 800-789-6247. 

How We Resolve Lost Orders 

Once we have your information, our team will: 

  • Investigate with the carrier to attempt to locate and re-route your package. 
  • Expedite a reprint and reshipment if your order cannot be recovered. 
  • Prioritize your timeline—if you need your materials urgently for an event, let us know and we’ll do everything possible to get them to you on time. 

Our Commitment 

We understand how critical your order is, and we’re committed to ensuring you receive it. Whether that means finding your original shipment or creating a replacement on the fly, we’ll work to deliver a solution that gets you what you need, when you need it.