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What if my order arrives damaged?

If your order arrives damaged, let us know right away—we’ll make it right.

At Markful, we want you to be thrilled with your order. If something arrives damaged—whether from shipping, packing, or a product defect—we’ll make it right for you. 

How to Report Damages 

To help us resolve the issue quickly, please send us: 

  1. Photos of the damages (the more pictures, the better). 
  1. Your order number. 
  1. A brief description of the damage: 
  • Was the whole order affected or just a portion? 
  • Approximately how many pieces are damaged? 
  • What type of damage occurred (e.g., bent corners, scuffs, broken packaging)? 
  1. Any timelines or deadlines we should be aware of so we can prioritize your resolution. 

You can email this information to info@markful.com or start a chat with our team through the website. 

Once we receive your report, our team will review the details and reply with a clear and expedited resolution path. 

Our Commitment 

We know how important your materials are, and we’re committed to ensuring you receive them in perfect condition. No matter the cause of the damage, we’ll work quickly and fairly to get you what you need. Want to talk to someone about a damaged order? Please submit your damaged order information via email or chat and give us a call at 800-789-6247 to review.