What Happens if My Package Is Lost in Transit?

If tracking shows no movement for several days or the carrier reports the package as lost, we’ll help resolve it quickly.

How to Report a Lost-in-Transit Package
Email info@markful.com (or call (800) 789-6247 if time-sensitive) and include:

• Your order number

• The tracking number and carrier (UPS/USPS/FedEx)

• The shipping address

• A brief summary of what you’re seeing on tracking (e.g., “stuck in Memphis since 10/12”)

What We’ll Do

• Investigate with the carrier: We’ll open a trace and, if needed, file a claim.

• Keep you posted: We’ll share updates as we receive them from the carrier.

• Next steps: Depending on the findings, we’ll arrange a replacement or credit.

Typical Timeframes

• Carriers may require 2–5 business days to trace a package before declaring it lost.

• Once confirmed, we’ll move forward with your replacement/credit promptly.

Good to Know

• Some stalled scans resume movement without warning; we monitor during the trace.

• Claims require accurate delivery details—please confirm your shipping address when you contact us.

• If your delivery date is time-sensitive, let us know your need-by date so we can discuss options.

Questions?
Email info@markful.com with the details above, and we’ll get started.