Placing a Special Order (Custom Projects & Non-Standard Requests)

Have a custom request that isn’t available directly on the site? We’re happy to help with special sizes, placements, bundles, or promo items.

How to Start (Preferred)

• Submit the Special Order form: Special order form

• Time-sensitive? Call (800) 789-6247 for fastest support, then submit the form so we have all details in one place.

What to Include (so we can quote quickly)

• Product(s): links or descriptions (apparel, signs, promo items)

• Decoration: Embroidery, DTF, or other

• Quantities by size & gender (if apparel) and colors

• Artwork files: vector PDF/AI/EPS preferred; high-res PNG/JPG also OK

• Deadline/need-by date and shipping address (for transit estimate)

• Any special instructions: placement notes, PMS/brand colors, packaging, split shipments

• Reference a previous order # if we should match a past project

What Happens Next

1. Review & Quote: We confirm options, pricing, and timeline.

2. Proof: Our Art Team creates and emails a proof for approval (typically within 1–2 business days after specs/art are received).

3. Approval & Payment: Approve the proof and complete payment.

4. Production & Shipping: We produce your order and send tracking once it ships.

Helpful Notes

• For best results, reach out before placing an order—special orders may require custom setup and added lead time.

• Admins/Brokers with program-level needs can also email am@markful.com for options across your company shop.

Questions?
Email info@markful.com with your details, or start here: Special Order Form. We’ll take it from there.