Payment Declined: What It Means & How to Fix It

If your payment didn’t go through, don’t worry—most declines are easy to resolve with a quick check or a call to your bank.

Common Decline Messages

• Do not honor
  Your card issuer blocked the transaction. This is usually a security/authorization issue (not a Markful setting).

• Merchant override decline
  The issuer/network still declined the charge even after an additional authorization attempt, often due to mis-matched information.

Quick Fixes (Step by Step)

1. Confirm billing details
   Make sure the billing address and ZIP/Postal Code exactly match your card statement. Double-check card number, expiration, and CVV.

2. Check with your bank
   Call the number on the back of your card and ask them to approve the transaction to Markful. Some banks auto-block new merchants, large totals, or online orders.
   Once the bank approves the transaction, you will meed to run the card again on Markful.

Good to Know

• If a payment is declined, you aren’t charged. A temporary “pending” hold (if any) will drop off per your bank’s policy.

• For security, don’t email full card numbers. If we need details, we’ll guide you through a secure step.

Still Need Help?
Email info@markful.com with your order number, the exact decline message (e.g., “Do not honor” or “Merchant override decline”), and a screenshot if possible. We’ll help you get squared away quickly.