Password reset

If you need to reset your password, don’t worry! It’s a simple process. Here’s how to do it: 

1. Click “Forgot Password?”
   On the login page, select Forgot Password?.
2. Enter your email
   Type the email address associated with your account.
3. Check your inbox
   We’ll send a password reset email within 1–2 minutes. If you don’t see it, check your spam/junk folder.
4. Open the latest email and click the reset link (once)
   • If you clicked Forgot Password multiple times, use the most recent email.
   • Don’t click the link multiple times—click once and let the page load fully.
5. Create a new password
   Follow the prompts to set a new password.
6. Automatic login
   After you set your new password, you’ll be logged in automatically. Next time, sign in with your new password.

Troubleshooting

• No email after a few minutes: Check spam/junk and filters; if needed, request a new reset email and then use that latest email.
• Link says “invalid” or “expired”: You likely opened an older email. Request a new reset and use only the newest email’s link.
• Clicked multiple times by accident: Request a fresh reset, wait for the new email, and click that link once.

If you still need help, reach out—oru customer support team is happy to help. We can be reached at 800-789-6247 Monday-Friday 7:00am-4:30pm PST