How to report quality issues on an order received?
This article summarizes how to report a quality issue to Markful.
We’re sorry something isn’t quite right—let’s fix it fast.
How to Report a Quality Issue
Email info@markful.com with the following so we can investigate right away:
-
Your order number
-
A brief description of the issue (what’s wrong and which items are affected)
-
Clear photos: full product + close-ups that show the problem
-
If applicable, the original artwork/headshot file you used (attach the file, not a screenshot)
-
Quantity affected (how many units) and any deadline/need-by date
Common Issues We Can Resolve
-
Print defects: banding, streaks, color shifts, off-center/cropped artwork
-
Production errors: wrong item/size/finish, mis-stitched embroidery
-
Damage in transit: bent corners, creases, broken hardware
-
Missing items or incorrect quantities
What Happens Next
-
We’ll review your photos/files, identify the cause, and confirm next steps—this may include a reprint/replacement or a credit, depending on findings.
-
If it appears to be carrier damage, we’ll handle the claim and start a replacement.
Helpful Tips (to speed things up)
-
Take photos in good, even lighting; include packaging if there’s shipping damage.
-
For color/brightness concerns, send the original file—it helps us spot exposure or DPI issues.
-
Personalized items are final sale, but defects or damage are fully covered—we’ll make it right.
Questions?
Email info@markful.com with your details above. If it’s time-sensitive, call (800) 789-6247 and we’ll jump on it.