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How to provide feedback?

Sharing Your Thoughts: How to Provide Feedback on Your Support Experience

At Markful, we value your feedback as it helps us improve our services and ensure that we meet your needs effectively. Customer service is one of our brand pillars and is critical to us. We always appreciate feedback, even when it highlights areas where we need to get better. 

We actively seek your input in several ways to enhance your support experience: 

  1. Order Reviews: 
    After every order you place, we ask for your reviews. This feedback is crucial for us to understand what we’re doing well and where we can improve. 
  1. Chat Feedback: 
    At the end of each chat session, we prompt you to share how you liked your chat experience. Your insights help us gauge the effectiveness of our support team and the AI tools we use. 
  1. Email Correspondence: 
    We also ask for your feedback on your experience when you correspond with us via email. This allows us to assess how well we are addressing your inquiries and providing assistance. 

To provide additional your feedback, please email our customer service manager, Brena, who can be reached at brena@markful.com

Your feedback is invaluable to us, and we encourage you to share your thoughts. It not only helps us improve but also ensures that we continue to provide the high-quality support you expect from us. Thank you for being a part of our community