Duplicate Charges on an Order
Duplicate Charges on an Order
Seeing two charges can be confusing, but most “duplicates” are easy to sort out.
What to Check First
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Did you place more than one order? Check your email for multiple order confirmations.
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Did you ask us to change your order? (e.g., added items, upgrades, rush shipping) Changes can create an additional, valid charge.
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Is one charge “pending”? Banks often show temporary authorization holds alongside the final charge—holds usually drop off automatically per your bank’s policy.
If You Didn’t Place Multiple Orders or Request Changes
Please reach out to our Customer Service team so we can investigate and make it right.
Contact Us
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Email: info@markful.com
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Include:
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Your order number (if applicable)
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The last 4 digits of the card charged
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The amount of the charge
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(Optional) A screenshot of the transaction from your bank/statement
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Security Reminder
Please do not email full card numbers. If additional details are needed, we’ll guide you through a secure step.
We’ll review your order and payment records and follow up with next steps. If a duplicate charge occurred, we’ll resolve it promptly.